Shipping and Delivery Policy

Welcome to Royal Kustomz! We are delighted to have you as a valued customer of our online store. This Shipping and Delivery Policy outlines important information regarding the shipping and delivery of your orders from Royal Kustomz. Please take a moment to read through this policy to ensure a smooth shopping experience.

1. Order Processing Time:
1.1. Once your order is placed on our website, it will be processed within 1-2 business days, excluding weekends and public holidays.
1.2. Please note that during peak seasons or promotional periods, order processing may take slightly longer than usual. We appreciate your patience and understanding in such cases.

2. Shipping Methods:
2.1. We offer reliable and efficient shipping services to ensure your order reaches you in a timely manner.
2.2. The available shipping methods will be displayed during the checkout process, and you can select the one that best suits your needs.
2.3. Our shipping partners include reputable carriers to provide you with accurate tracking information and a smooth delivery experience.

3. Shipping Destinations:
3.1. We currently ship to addresses within the United States. We apologize for any inconvenience caused if you reside outside of this region.
3.2. Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or misplacements.

4. Shipping Costs:
4.1. Shipping costs are calculated based on the weight, dimensions, and destination of your order.
4.2. The shipping charges will be displayed during the checkout process, allowing you to review and confirm the total cost before making payment.
4.3. From time to time, we may offer free shipping promotions or discounts. Stay updated with our newsletters and social media channels to take advantage of these offers.

5. Delivery Timeframe:
5.1. The estimated delivery timeframe will depend on your location and the shipping method chosen.
5.2. Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.
5.3. While we strive to ensure prompt delivery, please note that unforeseen circumstances such as weather conditions or carrier delays may occasionally impact the delivery timeframe. We appreciate your patience in such situations.

6. Order Tracking:
6.1. You can track the status of your order by visiting the "Order Tracking" page on our website and entering your order number and email address.
6.2. Please allow a few hours for the tracking information to be updated after receiving the shipping confirmation email.

7. Damaged or Lost Shipments:
7.1. In the unfortunate event that your order arrives damaged or is lost during transit, please contact our customer support team within 48 hours of receiving the package.
7.2. We will investigate the issue promptly and work towards a satisfactory resolution, which may include a replacement shipment or a refund based on the specific circumstances.

8. Customs and Duties:
8.1. For international orders, please note that you may be responsible for paying any applicable customs duties, taxes, or import fees imposed by your country's customs authority.
8.2. These charges are beyond our control and will be your sole responsibility. We recommend checking with your local customs office for more information regarding any potential fees.

9. Order Modifications and Cancellations:
9.1. If you need to modify or cancel your order, please contact our customer support team as soon as possible.
9.2. Once your order has been shipped, we may not be able to make any changes or cancellations, but we will do our best to assist you.

10. Contact Us:
10.1. If you have any further questions or concerns regarding our shipping and delivery policy, please feel free to reach out to our customer support team. We are here to assist you and provide the necessary information to ensure a smooth shopping experience.

Thank you for choosing Royal Kustomz for your LED lights and accessories needs. We appreciate your trust in our products and services.