Return and Refund Policy

Last updated: ( Last Updated: 1 Jan 2023 ) 

Thank you for shopping at Royal Kustomz! We take pride in offering high-quality LED lights and accessories to enhance your automotive experience. We want you to be completely satisfied with your purchase. However, we understand that sometimes situations may arise where a return or refund is necessary. Please read this policy carefully to understand your rights and obligations.

1. Returns

1.1 Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- The return must be requested within [number of days] days of receiving the item.
- The item must be a regular stock item and not a custom order or personalized item.
- Proof of purchase must be provided.

1.2 Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at [customer support email or phone number] within the specified return period.
- Provide the order number, item details, and the reason for the return.
- Our customer support team will guide you through the return process, including providing you with a return shipping label, if applicable.

1.3 Return Shipping
You will be responsible for covering the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid return shipping label.

1.4 Inspection and Refunds
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.1. If the item is approved for a refund, we will initiate the refund process. Please note that it may take [number of days] days for the refund to be reflected in your original payment method.

2. Refunds

2.1 Refund Methods
Refunds will be issued using the original payment method used for the purchase. If the original payment method is not available or if the purchase was made through an alternative payment method (e.g., gift card, store credit), the refund may be provided in the form of store credit.

2.2 Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards and store credit.
- Clearance or sale items.
- Custom orders or personalized items.

2.3 Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue by providing a replacement, repair, or refund, depending on the circumstances.

3. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you can follow the return process outlined in section 1 and place a new order for the desired item separately.

4. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at [customer support email or phone number]. Our dedicated customer support team will be happy to assist you.

Please note that this Return and Refund Policy applies only to purchases made through the Royal Kustomz website (https://royalkustomz.com/). For purchases made through other channels or from third-party sellers, please refer to their respective policies.

We reserve the right to modify or update this policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on our website.

Thank you for choosing Royal Kustomz for your LED lights and accessories needs!

Royal Kustomz